Airwallex Not Working? 7 Easy Fixes to Solve It Fast

If you’re experiencing issues with Airwallex not working, you’re not alone. Whether it’s a failed transaction, a dashboard that won’t load, or an integration glitch, these problems can disrupt your business operations. Before reaching out to support, try these seven straightforward solutions to resolve common issues quickly.

1. Check Airwallex’s Service Status

Before diving into troubleshooting, verify if the issue is widespread.

• Visit the Airwallex Status Page: This page provides real-time updates on system performance and any ongoing incidents.
• Use Third-Party Monitoring Tools: Websites like StatusGator aggregate service statuses and can offer additional insights.StatusGator

If there’s a known outage, it’s best to wait for Airwallex to resolve the issue.

2. Clear Browser Cache and Cookies

Cached data can sometimes interfere with website functionality.

• For Chrome:
  • Go to Settings > Privacy and security > Clear browsing data.
  • Select “Cookies and other site data” and “Cached images and files”.
  • Click “Clear data”.
• For Firefox:
  • Navigate to Options > Privacy & Security > Cookies and Site Data.
  • Click “Clear Data”.
• For Safari:
  • Go to Preferences > Privacy > Manage Website Data.
  • Click “Remove All”.

After clearing, restart your browser and log in to Airwallex again.

3. Update Your Browser or App

Running outdated software can lead to compatibility issues.

• Web Browser: Ensure you’re using the latest version of your browser. Check for updates in the browser’s settings.
• Airwallex App:
  • For iOS: Open the App Store, go to your profile, and scroll to see pending updates.
  • For Android: Open the Play Store, tap the menu, and select “My apps & games” to check for updates.

Keeping software up-to-date ensures optimal performance and security.

4. Verify Internet Connection and Disable VPNs

A stable internet connection is crucial for Airwallex to function correctly.

• Test Your Connection: Visit websites like Speedtest to check your internet speed.
• Disable VPNs or Proxies: These can sometimes interfere with Airwallex’s services. Turn them off and try accessing the platform again.
• Switch Networks: If possible, try connecting to a different network to see if the issue persists.

5. Review Account and Card Status

Issues might stem from your account or card settings.

• Check Account Status: Ensure your Airwallex account is active. Inactive or suspended accounts can lead to functionality issues.
• Inspect Card Details:
  • Ensure your card is activated and not expired.
  • Verify that there are sufficient funds in your account.
  • Check for any imposed spending limits.

For more details, refer to Airwallex’s guide on handling card and transaction issues.

6. Troubleshoot Integration Issues

If you’re using Airwallex with third-party platforms like Xero or Zapier, integration problems might be the culprit.

• Xero Integration:
  • Navigate to Connections > Xero Bank Feed.
  • Click on “Refresh connection” to re-establish the link.
  • If issues persist, consider reconnecting the Xero organization.
• Zapier Integration:
  • In Zapier, go to the Airwallex step in your Zap.
  • Select “Choose account” and then “Reconnect it here”.

For detailed instructions, consult Airwallex’s articles on Xero and Zapier integrations

7. Contact Airwallex Support

If none of the above solutions work, it’s time to reach out to Airwallex’s support team.

• Submit a Request: Use the Airwallex Support Form to detail your issue.
• Provide Detailed Information: Include screenshots, error messages, and a description of the problem to expedite the troubleshooting process.

Airwallex’s support team is equipped to handle a range of issues and can provide personalized assistance.

FAQ About Airwallex Not Working

Why is my Airwallex account application being rejected?

Airwallex may reject applications due to unsupported business types, incomplete or inaccurate documentation, or failure to meet regulatory requirements. Double-check that your documents are complete and your business fits within Airwallex’s accepted criteria before reapplying.

Why is my Airwallex account frozen or suspended without warning?

Accounts can be suspended due to compliance reviews, detection of suspicious transactions, or missing documentation. If your account is frozen, contact Airwallex support and provide any requested details to resolve the issue.

Why are my payments failing on Airwallex?

Common reasons include incorrect payment details, insufficient funds, or technical issues. Always verify recipient information, ensure adequate account balance, and retry after checking the system status or refreshing the page.

Why can’t I log in to my Airwallex account?

This could be due to incorrect login credentials, outdated browser settings, or account lockouts from repeated failed attempts. Try resetting your password, using an updated browser, or contacting support if you’re locked out.

Why is Airwallex not working with my integration (e.g., Funnelish, WooCommerce)?

Integration problems usually stem from misconfigured settings, compatibility issues, or outdated API keys. Check the documentation for both platforms, ensure your API is correctly set up, and update any integration plugins or modules.

Conclusion

Experiencing issues with Airwallex can be frustrating, but many problems have straightforward solutions. By systematically checking service status, clearing cache, updating software, verifying connections, reviewing account settings, troubleshooting integrations, and contacting support when necessary, you can resolve most issues efficiently.

Remember, staying proactive and informed is key to ensuring smooth operations with Airwallex.